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"A simple installation and smooth operations are key factors." (IT manager)
"I need reliable figures for budgeting, as well as tools for monitoring the actual level of resource consumption!" (CEO/CFO)
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Can my company use HP Smart Printing Services ? |
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HP Smart Printing Services have been developed especially for small and medium-sized companies. Very good potential savings will result in companies with a workforce of around 80 or more members of staff.
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What is the difference between HP Printadvantage and the new HP Smart Printing Services? Why has the concept been changed? |
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The concept has been adapted to changing market requirements and implementation processes optimised:
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When using HP Smart Printing Services, you are now free to chose your own type of hardware finance and the financial service provider you want. |
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You can chose between different billing models: HP Level Pay, HP Base+ and HP All In. |
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Contract periods can be flexibly fixed for between 12 and 60 months. |
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Additional devices required once the contract has been concluded can be flexibly incorporated into the existing contract. One single termination date can be set for all devices or you can arrange for individual contract periods. |
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What do I need to do? |
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A certified HP partner will help you analyse your infrastructure and define your requirements. An optimisation strategy for your fleet of devices and a quotation will be worked out on this basis. Your certified HP partner can produce a quotation for you for a period of 12-60 months. Depending on your own preferences, hardware can either be purchased or it can be financed or leased through your partner or preferred financial service provider. The HP partner can integrate any services into an overall concept.
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What optimisation strategy does HP recommend? |
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We recommend a strategy which ensures the benefits of a " balanced deployment": this is based on the fact that almost two thirds of printed and copied documents are 1-3 pages in size. Local, networked printers and multi-functional devices will give optimum staff productivity. Larger multi-functional devices are installed for entire departments or floors for printing out larger documents so that the cost per page can be minimised for big print runs. If your company is following the current trend towards increasing print volumes and falling copying volumes , HP, its product range and know-how will give you the ideal conditions.
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What is the difference between this package of services from HP and those available on the market? |
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With HP, you will have a partner on board offering you the reliability, stability and power of a market leader. For years, HP Services have been amongst the best in the industry. Integrated services such as the Service Portal or Remote Monitoring are unique to the market. HP devices with original HP supplies guarantee consistent optimum printing and copying quality. Alongside HP Services, a certified partner offers you yet more services and will add to your complete package in line with your requirements.
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What automation stages for the supply chain can I select from? |
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You can request maintenance, hardware support and supplies by phone or request them around the clock from the HP Service Portal.
Fully automatic maintenance interventions and deliveries of supplies are provided by HP Remote Monitoring. This is an optional component of the solution offered for the HP Level Pay, and is a fixed component of HP Base+ and HP All In.
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Is HP Remote Monitoring - the fully automatic system for requesting supplies and maintenance services – a secure method? |
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HP Remote Monitoring uses several levels of security. Firstly, the data collector always initiates communication between the customer and HP database. This doesn't happen the other way round. Secondly, through the HTTPS communication log, HP Remote Monitoring deploys the same technology companies use to access the Internet. Thanks to Secure Socket Layer (SSL) technology, all the data is encrypted. The SSL security log provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. This is the security standard used on the market for secure web-based communication. The final guarantee for HP Remote Monitoring is the fact that it is already used by numerous customers from all industries, including banks.
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I want a fair and transparent billing model. What would you recommend for me? |
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HP recommends the usage-based HP Level Pay. This billing model does not use a minimum purchase volume. This guarantees clear budgeting for every 12-month period. This is how it works: your toner and ink usage is initially estimated on the basis of empirical values and results of analyses. The monthly or quarterly rate is based on this. A year later - as with your electricity bill at home - actual usage is calculated and the rates for the following year adjusted accordingly. But the most important thing for you is that if you use less than estimated, you get your money back. Using this system, you can view the usage of your fleet of devices at any time using online reports updated every day by logging on to your HP Service Portal.
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Can I also use HP Smart Printing Services with my existing fleet of printers and MFPs? |
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Yes. Any existing HP devices can of course be included. To ensure that the service is not limited (e.g. for availability of spare parts), they shouldn't however exceed a certain age.
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What HP printers and MFPs are suitable for HP Smart Printing Services? Can I decide myself which devices I want to buy or lease? |
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All HP LaserJets and Business Inkjets and black/white, single-function and multi-functional printers are suited to HP Smart Printing Services. This also applies to other devices such as the HP Digital Sender. HP DesignJets can also be integrated using the HP Level Pay billing model. You are free to decide whether you want to purchase devices or lease them using a financial partner of your choice.
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How do you become a certified HP Smart Printing Services partner? |
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The concept can be explained in a meeting with your HP partner advisor, the partner's strategic focus of the concept discussed and specific measures planned both for the partner (e.g. investments in staff know-how) and for HP. Finally, the staff at HP Smart Printing Services along with the partner and partner advisor decide whether to invest in a partnership or not.
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Printable version
